The car supplied (Volvo V40, changed after negotiation for a Fiat Tipo station) did not match the category booked / paid for (Renault Kadjar / medium SUV)
Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient
About QEEQ:10.0/10
As a booking platform cannot get any better, was simple smooth easy to navigate. Flight was delayed, emailed customer service and they responded super quick and made contact with the car hire facility in my destination Airport to inform them of my delayed arrival.
they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location.
the car was damaged in several locations around the body
“Thankyou for making our car booking experience a breeze!”
About Keddy by Europcar:9.0/10
Car was fairly new, but had some damage, and a few damaged panels had to be pointed out to staff. Car also had no water in the screen washer reservoir. Staff were great and helpful. No issues whatsoever.
About QEEQ:10.0/10
Had doubts about booking through Easyrentcars.com after reading reviews but went ahead and booked. Smooth process and no issues whatsoever. Got the best price on the Internet. Thanks!
The email confirmation stated pick up was in terminal however this wasnt the case. I actually paid more for this privilege so i was disappointed to find that I had to get a shuttle bus to the pick up. Overall we had to wait a long time to get the car.
“Europcar staff at counter and on parking lot could be mor freindly .”
About Keddy by Europcar:7.3/10
waited about 30 min. to finish the booking.
only 2 are at parking. if you want some explanations regarding the car you have to wait or look for them.customer service could improve.
About QEEQ:8.0/10
it was ok.
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Vehicle not matching the category booked
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