The service was excellent. They provided a handbook to handle various situations, and email responses were very prompt. Shuttle service to the airport was arranged when returning the car. The vehicle condition was great, overall a perfect experience!
Firstly, the pick-up and drop-off instructions provided by Zuzuche have issues. For picking up the car, the procedure should be to handle the paperwork at the Naples airport desk first, then take a shuttle bus to the parking lot 4km away to collect the car. Instead, Zuzuche directed us straight to the parking lot, only for us to find out there that we needed to return to the airport for paperwork. The efficiency at the airport desk is low; the slow-moving staff took 20 minutes just to assist one person.
For dropping off the car, they provided us an address for a parking lot 800 meters from the train station. After driving there and circling around twice, we couldn’t locate anyone for the inspection. We ended up parking the car at a spot marked with Locauto signage. At this point, we encountered a young Italian man with poor English skills who told us to go to the first floor and find the parking lot manager to call the car rental company. We did find the manager, but instead of making the call, he instructed us to drop the car keys into a box set up by the rental company.
After we finally sorted things and returned to the train station, we realized that the drop-off and inspection should have been done at the station office. The Locauto staff were, however, very sincere and assured us to trust them as they would inspect the car afterwards at the parking lot.
Communication was difficult during the rental period, and after the car was vandalized, they didn't provide proper support or a rental certificate. Renting a car in Italy really requires careful consideration—there are too many thieves. Even when parked at The Mall outlets, my car was smashed.
The vehicle had issues, and the rental company and return location showed no intention to provide service or assistance. They even suggested taking a taxi or train instead. There was no roadside assistance, nor any effort to solve the problem. The return location refused to wait an extra 10 minutes and demanded additional fees for parking resulting from self-service vehicle drop-off.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Tiffany Emma
-
-
-
-
View more >Nicola Billy
-
-
-
-
View more >Cynthia Camp
-
-
-
-
View more >Ina Attlee
-
-
-
-
View more >R.Webb
-
-
-
-
View more >Kama Boswell
-
-
-
-
View more >Cynthia Clemens
-
-
-
-
View more >Lucy Wyat(t)
-
-
-
-
View more >Theodore MacAdam
-
-
-
-
View more >Ron Saul
-
-
-
-
View more >Clark House
-
-
-
-
View more >Burgess Bowen
-
-
-
-
View more >Leonard Christy
-
-
-
-
View more >Winifred Raglan
-
-
-
-
View more >-
-
-
-
View more >Michelle
-
-
-
-
View more >Angela Felton
-
-
-
-
View more >Upton Newton
-
-
-
-
View more >Bertha Masefield
-
-
-
-
View more >Colby
-
-
-
-
View more >Car hire Brands Ranked AT Naples International Airport, NAP
Know More about Naples International Airport Car hire
Pay for Car Rentals with Crypto