The rental counter is easy to find, but it was quite crowded in the morning, making the process a bit slow

The contract is in Norwegian, which I don't understand at all. It would be helpful to have an English or Chinese version.

Obviously my car exceeded my expectations. New car, spacious and superior that I thought

Like: Excellent service and staff
Dislike: i was not informed that there will be an extra cost for out of hours delivery. i found an additional £40 charge in my account

Like: Quick and easy to rent the cars from Europcar. The cars we rented were very economical fuel wise and comfortable to drive. Staff were friendly and helpful.
Dislike: Should explain on the site that there would be a mandatory charge for tolls during the car hire period. We didn't drive the car everyday, so it would be good to have had an option.