I was unable to book the car because the staff were not at the counter and not answering their phone
M.Gibson
Thailand
Reviewed: Thu, May 9, 2019
About National:2.0/10
I was unable to book the car because the staff were not at the counter and not answering their phone. I left and booked with someone else and would like a refund.
Both the counter staff and the car delivery personnel were very polite. The counter didn't push you to buy insurance, just asked once. Very restrained, well done.
“No enough good car for client and force client to use poor car with no choice”
About National:3.7/10
National gave me a poor car which broken left sound speaker and hided it by setup the sound only on the right speaker. Moreover, inside the car is not clean. There any many stain areas on the car seats.
After I picked the car for five minutes, I found out the sound issue and call back to Nation. However, they said that they have only this car for me without any compensation so I have no choice to use that car on the first day and told staff to contact me on the day after, if they have other cars (I have no idea why they have only 1 car left).
On the next day, they to me to drive back to change a new car (I stayed > 25 km from the airport). After a long negotiation, the staff seem ok to deliver the new car for me. However, I need to wait for 1.5 hours to get the car (which I think normally it should take < 30 mins).
About QEEQ:7.0/10
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I was unable to book the car because the staff were not at the counter and not answering their phone
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