Customer service very helpful as we needed to change the drop off location to Glasgow. Pick up location a long way from Edinburgh Airport and drop off location was a gas station since it was before opening which was odd.
They didn't recognize the full insurance from the rental platform and charged an additional £80 for roadside assistance, or they wouldn't release the car. Communication with staff member A was difficult, and they didn't answer calls from the rental platform service. It's been nearly a month since I returned the car, and the forced fee issue is still unresolved. Still waiting...
They kept pushing us to buy insurance until we called the rental company, but still scared us with tales of daily tire blowouts in the Scottish Highlands. When we stated we would return the car with a full tank, they looked displeased, and eventually added an extra driver. The long dispute and refueling extended our pickup time by two hours, but the return time stayed unchanged according to the contract, and reasoning with them was futile.
I recommend buying insurance from the car rental company. QEEQ's own insurance requires you to pay upfront and the rental company also needs a £2000 deposit, which is locked for a long time. I had an accident this time, and fortunately, I thought the deposit was too high, so I bought comprehensive insurance for £200 from the rental company. When the accident happened, I called the rental company directly. It's impossible to reach QEEQ's customer service on the phone. If they charge customers, but can't provide the service, why make it difficult for people abroad?
The website mentioned a shuttle bus, but no one answered the phone after calling for over 10 minutes. When I complained in-store, the manager acted like there was no issue with the phone, blaming me instead.
“Friendly, but with a nasty cost sting in the tail”
About Easirent:8.3/10
Surprisingly friendly and efficient, but only once at the location, which was a real pain to get to: shuttle bus to nearby off-airport parking runs only 3 times an hour, which is no good if you're in a hurry.
About QEEQ:8.0/10
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Customer Service
Excellent price, great service, good experience!
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