They didn't recognize the full insurance from the rental platform and charged an additional £80 for roadside assistance, or they wouldn't release the car. Communication with staff member A was difficult, and they didn't answer calls from the rental platform service. It's been nearly a month since I returned the car, and the forced fee issue is still unresolved. Still waiting...

1. The store is slightly far from the airport without clear directions. 2. They do not offer a paper contract to confirm the items charged. Despite clearly stating that no insurance was needed, they refused to provide a paper contract, forcing us to buy insurance and a tank of fuel. 3. The requested contract has not arrived even after half a month. 4. They charge a huge deposit. 5. Constantly pushing sales.

The website mentioned a shuttle bus, but no one answered the phone after calling for over 10 minutes. When I complained in-store, the manager acted like there was no issue with the phone, blaming me instead.

They do not accept international credit cards without a chip and push for insurance sales. If you don't have a chip credit card, you must buy insurance to pick up the car.

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.