10/10 recommend

The staff sold us a Sun Pass which was an unnecessary expense given our destination. We felt we were taken advantage of. Not a good way to start a relationship

Salesman at Fox told us we would need to buy FL Sun Pass ($70) because of multiple toll roads on the FL keys. There are no toll roads on the Keys. Also we followed the directions to fox rent a car on the reservation, i.e. walk 1/4 mile wait 30 min to ride a crowed bus for 10 min. On our return we discovered we only needed to walk across the street (17 seconds). My advise follow the airport signs and don't believe anything fox rent a car tells you.

I am not sure I want anything from Fox again. Horrible. Pick up was painful. They spent so much time trying to sell the extras most people were taking over 20 minutes when their time finallly came! The guy in front of us was there 40 minutes and before service was completed on a guy AT the desk! All sales BS. Then they couldn’t find us a vehicle, pointed us in wrong direction on multiple occasions, absolutely horrible. Very stressful. Drop off only slightly better.

The counter staff at pick-up are too pushy promoting additional insurance.

The staff kept trying to upsell and then made mistakes on the contract. It was 1 am and we didn’t notice the mistakes until we went to return it where staff was difficult to work with.