“Directions of where to collect car and drop it off should be essential part of booking info”
About Firefly:7.3/10
Car was immaculate. Staff more interested in in conversations. Directions to pick up and drop off non existent. Spent 40 minutes trying to find place. Not ideal when dark and late at night
Had a very long wait of one and a half hours to get the keys at the airport. Firefly knows in advance when people are arriving to collect cars and how many. Why are arrangements not made to deal with customers in a timely manner? The customer service representative did not apologise for the wait. I had 3 young children and it was 11pm at night. Instead he had a go at trying ti confuse me into buying extra insurance.
“Amazing experience with Firefly. Will rent from them again.”
About Firefly:9.6/10
Like: The car was amazing. It happened to be old, but I didn't mind Dislike: I didnt like that I couldnt renew my car for additional days without coming back.
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Great car and service from QEEQ and Firefly.
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View more >Dislike: I didnt like that I couldnt renew my car for additional days without coming back.