Forced to buy the mandatory store insurance for 680 euros (5000 RMB) for 14 days. The car provided was just average. Cross-border fee was 178 euros (1400 RMB). I personally recommend buying the full insurance from the rental service. My deposit has still not been refunded even though the order is completed.
There was only one attendant among the three rental companies, presumably a supervisor, with an extremely arrogant attitude. Although we arrived early, we ended up waiting in line for an hour. We had a 10 o'clock appointment but only got the car and left at 11. There were about 20 people in line, and only one person handling it, which was extremely unreasonable.
Overall very satisfied! The staff were very friendly, and when picking up the car, they just asked if I needed additional insurance without any hard sell or hassle. The return instructions were clear, and the receiving staff were very enthusiastic and friendly.
“Very disappointing rental at Goldcar, and low clarity on qeeq”
About GOLDCAR:3.0/10
Service was terrible. They made me wait an hour because my flight was early. Not even because car was not ready.
Took me 30 mins to wait for someone to come to look at a body hit on the car.
On return they took more than than 10 min to examine every inch of the car with flashlight and photos. Found nothing.
They charged 25% tax on the 90 EU extra pay for border crossing in Europe. A disgrace
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