The shuttle service was fast and efficient. Just remember to go to the far end of the terminal where the coaches are. The car was great and cheaper than the airport rentals. I would use again for my own holiday rentals as you do need an extra 15 minutes for the shuttle.
The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.
This company's cars are all white and generally in good condition. The staff's service is acceptable. There aren't many locations, and it's a bit far from the airport, but there's a free shuttle, which makes it convenient.
Pickup service and process was seamless.
Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport.
As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up.
The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot.
Otherwise everything was easy and seamless.
About QEEQ:10.0/10
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