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Search for East Coast Car Rentals Car Hire in Gold Coast

Worst customer service ever experienced

Reviewed: Mon, May 13, 2019
About East Coast Car Rentals: 4.3 /10
Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot. It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers. As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service. I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did. Kind Regards
Hyundai Accent image
East Coast Car Rentals
Coolangatta Airport(OOL)
Gold Coast
Australia
Compact | Hyundai Accent or similar

Relevant Reviews on East Coast Car Rentals GOLD COAST AIRPORT

Nicola Billy

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East Coast Car Rentals
Coolangatta Airport(OOL)
Gold Coast
Australia
Reviewed: Sun, Sep 30, 2018
About East Coast Car Rentals: 10.0 /10
The phone customer service was good, but the voice quality was not very clear. There's a gas station nearby for refueling.
About QEEQ: 10.0 /10

Jerome Stephen

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East Coast Car Rentals
Coolangatta Airport(OOL)
Gold Coast
Australia
Reviewed: Tue, Aug 8, 2017
About East Coast Car Rentals: 4.0 /10
There is a $69 fee for driver’s license translation. No clear notice was given before renting the car.

Sibyl Occam

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East Coast Car Rentals
Coolangatta Airport(OOL)
Gold Coast
Australia
Reviewed: Tue, Feb 19, 2019
About East Coast Car Rentals: 10.0 /10
Satisfied.
About QEEQ: 10.0 /10

M.Robbins

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Economy | Suzuki Swift or similar
East Coast Car Rentals
Coolangatta Airport(OOL)
Gold Coast
Australia
Reviewed: Mon, Sep 18, 2023
About East Coast Car Rentals: 9.0 /10
The shuttle service was fast and efficient. Just remember to go to the far end of the terminal where the coaches are. The car was great and cheaper than the airport rentals. I would use again for my own holiday rentals as you do need an extra 15 minutes for the shuttle.
About QEEQ: 10.0 /10

Z.Todorovic

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Mini Van | Kia Carnival or similar
East Coast Car Rentals
Coolangatta Airport(OOL)
Gold Coast
Australia
Reviewed: Wed, Jun 8, 2022
“Recommend to others”
About East Coast Car Rentals: 10.0 /10
Service was great car was what I expected will use them again
About QEEQ: 10.0 /10

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7605154119
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