Good value for money but the interface between the rental complany and QEEQ could be improved
New Zealand
Reviewed: Mon, Dec 4, 2023
About Apex:8.0/10
There were no staff at the office and so needed to wait. Their IT set up was rudimentary, but the staff member I dealt with was very pleasant
About QEEQ:7.0/10
Due to arriving in Picton earlier than I planned i enquired with Apex about taking the car the afternoon before and paying for the additional rental time. They said the car was available but they could not alter the pick up time because it was booked through an agent (QEEQ) who i need to contact to alter the booking. I eventually found a phone number to call QEEQ but the line quality was poor and the person on the phone said i needed to call someone else. It all got too difficult and bureaucratic so I didn't bother
“I needed to change my drop off location near the end of my stay and it was no hassle and free”
About Apex:10.0/10
I was very pleased with the service I received from staff. I was expecting a manual drive not an automatic. But with a short intro from a member of Apex staff I was confident to drive off in a matter of minutes. It's so much easier on those steep windy NZ roads!
The car provided was very old and not in great condition. Spent half a day trying to trade it in, finally paid hundreds more for an "upgrade." The upgrade worked fine until the last few days when AC stopped working and engine light kept flicking on causing stress.
About QEEQ:7.0/10
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Customer Service
Good value for money but the interface between the rental complany and QEEQ could be improved
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