I thought the car( Toyota hybrid) was extremely easy to drive and very economical

The staff member that served me was great. Polite and very friendly. The car was in a great condition.

ACE Rental Cars is a good agency if you are seeking to hire a budget car for an extended period of time at a reasonable rate. The only downside is that their is little parking at the Brisbane Airport Location.

Pickup at Melbourne Airport took almost 40 minutes and more than 6 phone calls. Twice we were told the bus is only 5 minutes away. While we waited, five shuttles from other rental companies arrived. By the fifth phone call we were ready to cancel everything and walk over to on-site rental companies. Then, despite being told exactly where to wait by phone staff, the shuttle driver stopped 100m from this location. So while we were the first at the pickup area some 40 minutes earlier, we had to drag our bags all the way back to this spot and only just managed to be the last on a completely full bus. Check-in was difficult with limited and costly options for tolls not previously advised. It was only a few days later I realised that there are only two main toll roads in Melbourne which should be explained at check-in. The car itself was externally filthy meaning I could not verify existing damage. Despite our negative experience up to this point, the offer to wait another 15 minutes for an alternative vehicle of same class was not satisfactory and declined. We were already almost 60 minutes late. It was only after a staff member offered to verify existing damage that we felt comfortable to commence the hire. The car was satisfactory for rental period, although the only way to pair mobile phone to car was subscribing to Nissan app directly. We attempted this but as there was no option to complete this under a hire car arrangement, we gave up. Return was much better with much friendly staff on arrival, as well as being only passengers on bus back to airport.

Like: Service, car, experience all amazing
Dislike: Nothing