ACE RENTAL CARS CAR RENTAL REVIEWS

Excellent fuel consumption of Toyota hybrid

Staff very helpful

Booking very easy and good value for money

Very friendly and helpful staff

Definitely QEEQ found me the best price for the car size I wanted, compared to the other sites I checked

Counter staff was very good

We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined. As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience. It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.

Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced

easy to use

The vehicle exceded my expectation and was in very good condition and very clean. Pick up and drop off processes were very simple and fast. The staffs were also very helpfull.

Easy booking process and able to provide choices of vehicles and rental agencies.

Very fast and friendly

Booking only

el coche bien, me hubiese gustado mejor atencion para ir a buscar el auto, me llevaron en una camioneta unos 10/12 minutos. espere 60 minutos a que me busquen.

todo bien

The only issue was ace didn't recognise that QEEQ extra insurance

I wasn't told the car wasn't available until I called.

Excellent customer service, and the car was comfortable and worked well

Friendly and helpful members

Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.

Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.

Nice car

Price saving

The staff member at the desk was very helpful indeed much appreciated. The shuttle driver was brilliant too

Good service and not pushy. Gave options and shared the price difference.

Good

Was raining lightly when we picked the car up, so going over it for damage was a little difficult. Not used to online signing, being 70+ we're old school. Drop off was a breeze and the lady was extremely helpful and very pleasant to deal with. The shuttle to the airport was great.

In hindsight, i probably should have organised the insurance bit before picking up the car.

Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again

Very smooth and quick pick-up and the car was also in good condition.

Love the concept of a dollar freeze and clear instructions on pick-up and drop-off.

We had a excellent all round experience with Ace car rental Auckland Airport.

QEEQ provided a great interface to find and book a rental vehicle at a great price.