Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service

The counter staff was great!

We had many troubles to leave the car beacause of the location. It was in the center of NYC, anyway the counter staff really helped us to leave the car in the correct location.

car was great. staff were good

really good but insurance is very confusing for a foreigner and u end up spending a lot more money both online and at the counter than u are lead to believe. that is neither clear or helpful. just be clear and upfront on the options and requirements

Their response was quick and helpful. Recommend their service.

Price drop detector worked really good, we saved $75 easily

The vehicle smelled badly as though damp. The seats were fairly worn.

Very smooth and good price obtained.