Spent 2 hours to sort out that my car rental had already been pre-paid
G.Lai
Taiwan(China)
Reviewed: Thu, Dec 28, 2023
About Chailease:7.0/10
The service counter staff at Chailease were nice, but insisted in their system that I had not paid for the car. but I did through QEEQ platform. Finally, after 2 hours, they manage to confirm the payment and refunded me my credit card payment.
“8.30am opening office hour and non-airport drop-off location a problem”
About Chailease:8.0/10
No problem with car or the whole process. Two main problems: 1) Location of return is not at the airport. 2) Office hours start from 8.30am. I need to be at the airport by 8am, hence must return the car by 7+am. Since this is not possible, I had to rebook and return the car the evening before and take a taxi to the hotel. I had no choice but to book from Chailease because the other suppliers apparently did not have the 7-seater that I needed.
About QEEQ:8.0/10
No problem. Works out fine except I would have to pay for damages first them claim from QEEQ/Axa if I had incurred damages to the car. Thankfully there was no need.
“Fearful driving. Switching from right hand drive to left hand drive.”
About Chailease:8.3/10
I don't feel comfortable with a presigned credit card imprint kept by them. It will only be destroyed a few months later. I'm at their mercy that they can charged any amt to d card.
About QEEQ:8.0/10
I dislike d fact that I ve pay any accident penalties upfront to chailease b4 claiming from you.
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Spent 2 hours to sort out that my car rental had already been pre-paid
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