Basic car, predatory price gouging at rental counter when you are out of options to start your holid

The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!

Few people at pickup, simple procedures, good customer service.

The pickup process was a bit slow, it took an hour

Our flight, was canceled so we arrive early. We attempted to pick up the car during normal operating hours but nobody was there. It took over four hours to pick up the car which was one hour past our original pick up time. We had to drive one hour through traffic to a different location to pick up the car. We schedule drop off and followed up with you a call, but there was still nobody at the desk during the time of drop off. It was a horrible experience all the way around.

good