great

Excellent service, hassle-free procedures

Satisfied

Provided the confirmation code, got the car in minutes and hit the road.

When we picked up the car in San Francisco, we waited in line for half an hour, and there was no self-service option, which is not as good as Alamo. The receptionist, who seemed to be Chinese, spoke English the entire time and was very polite with a constant smile, but we felt he was a bit deceitful. Despite having already purchased full coverage insurance from the rental website, he forced us to buy an additional $50 insurance without explaining it properly. He simply mentioned that if anything happens, we could call this number for assistance, and we agreed. He then presented us with a bill that was $52 more than our reservation. We almost fell for it. When I asked for clarification, he finally backed down. We even showed him our reservation which clearly stated in English that we already had all the necessary insurance and didn't need any extra coverage.

Picking up the car in San Francisco was quite convenient. It was already past 10 PM, so there weren't many people at the rental spot. When choosing a model, the staff member kept saying the KIA RIO was not suitable for us, but we insisted it would be fine. She kept saying no, and eventually let us go to the garage to check if the car could fit our luggage. After comparing, we found the KIA RIO could definitely fit two 24-inch suitcases and one 21-inch suitcase. We went back up to confirm with the staff, and she started preparing the contract. When we signed and left, I later checked the invoice and noticed the amount differed from what QEEQ quoted. But since we had already signed and left, there was nothing we could do. The invoice showed an additional charge for something like roadside insurance, adding an extra ten dollars or so. Luckily, it wasn’t a significant amount. If it were much more, it would have been problematic. I recommend everyone carefully verify the amount displayed on the computer screen. I plan to book again in a year, but I see prices have increased significantly.