Car was fantastic was given a choice of a Nissan or a Ford and took the Ford which was a lovely car to drive. No attempt to upsell and explained re bridge tolls very clearly
About QEEQ:10.0/10
As ever process smooth and easy with no complications and best prices available
“I had a great time traveling with the car. It didn’t give me a moment’s bother in three weeks.”
About Dollar:10.0/10
It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.
My booking confirmation said that all state tourism assessment was included in my car price. However when I got the bill there was a CA Tourism Assessment of 3.5% charged additionally.
About QEEQ:10.0/10
My booking confirmation from QEEQ said that the price included all State Tourism Assessments. However Hertz charged me 3.5% as CA tourism Assessment additionally
“Reserved a mini-van but got a small SUV instead for a family of 6 with luggage. Terrible!”
About Thrifty:6.0/10
There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.
In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.
The payment looks not very familiar to me. I'm not sure about the charge detail. Is it compared with the one I booked in QEEQ? I need detailed information regarding the payment list.
About QEEQ:10.0/10
Please summarize the whole payment info for me. Am I paying for QEEQ or Dollars? It looks like it's more charged fees to me.
I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.
The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.
The whole experience was amazing. The only issue was that they were closed for midnight till 5:00 a.m. and my flight was delayed and arrived at 1:00 a.m.
Other than that the service was great the car exceeded my expectations it was new and had fancy electronics in it.
The return was super easy took 2 minutes and I was out of there and the shuttle took me to the airport right away.
About QEEQ:10.0/10
This is a great booking platform, everything is super simple. I had to cancel the reservation and there was no problem at all.
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