Apart from the vehicle not ready at the booked time it was ok

We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.

Very satisfied!

There was no service at all. Especially when we went down to the basement level 3 to pick up the car, the black female employee just parked the car there and told us to move it so we wouldn't block them. Then she got into another car and started chatting with a customer. Since we didn’t know that the trunk handle was on one side of the tail light, we had to go over to her and ask how to open it. She impatiently told us that the handle was by the tail light. Additionally, the phone at this location was always unanswered after being connected. Even when we called during their working hours with billing questions after returning the car, no one ever picked up. Overall, the service experience was extremely poor!

I had pre-booked a full-size car, but there were none available when I arrived. They even asked if I wanted a 2-door car. After waiting for over 20 minutes, I was given a bright red car. Two grown men driving a bright red car for a business trip, we were too embarrassed to park it in front of the company. I will definitely not use Budget again.

No

No