Mitigée

The actual rental company was gold not ace. It was hard to fi and the drop off due to alterations to airport

Platform worked ok

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

1,5 hours waiting to get the car at Bordeaux airport. No childseet was provided, allthough I booked it in advance. At dropping off the car, there was no inspection. Still after 3 hours I received an email to pay 260 Eur due to scratch on the car. That damage I did not do, this is unacceptable and I will take legal action.

Platform is ok.

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.

Was good, counter staff very helpful. Think the insurance thing is a bit cheeky really but i get it. Also they didnt know id reserved a car seat. Luckily had brought own anyway as airline said was no extra cost. Should be made clear about huge deposit if you dont take out insurance as i hadnt brought a card with that amount of cash on.