When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.
Reply by Qeeq: We are truly sorry to hear that you are still waiting for the release of your deposit. Unfortunately, this is something that is beyond our control. The supplier confirmed that security deposits are automatically released on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Not a single panel on the car was not damaged
Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.
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The car was nice. Everything else was a pain.
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