TOKYO CAR RENTAL REVIEWS

Agreed to pick up and drop off the car at the airport exit, so no need to go to the store, very convenient

HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.

The rental company created a whatsapp group chat for convenience of coordination for pick-up and drop-off of rental car.

Perfect

Reliable

예정된 차가 아니라서 실망했습니다.

There were many people, waited about 15 minutes, very polite

When returning the car, the service staff is a bit rushing...could be because it's 7:30pm?

The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.

No tuvimos posibilidad de modificar la categoría del vehículo una vez en recepción. Por lo demás todo correcto

De 10 todo perfecto

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Good platform. Gave us the car we wanted at a competitive price. Much easier than other platforms we looked at and significantly better than direct booking with the larger car companies

The Rental company met our expectation. I would like to book again with them.

Not satisfied

Superb, thank you for deliver the car to my hotel.

Superb, thank you for deliver the car to my hotel.

The car exceeded our expectations. Miscommunication with pick up time. We had booked for 9am. Didn’t get car till 12pm. However, staff member was apologetic and gave kids a box of biscuits. The car itself was brilliant, ETC was great.Drop off went very smoothly and quick

QEEQ was easy to book with. Drop off and pick up instructions need to be clearer.

The staff at the airport, who are from Hong Kong, were quite friendly.

Very satisfied!

Excellent and professional service

I expected that I might be late in return the car when I rented it because I was travelling with 2 kids. As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours. However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied. No time for me to argue as I was rushing to the airport.

They can deliver the car to the hotel

The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.