Pésima y última experiencia, no vuelvo con ustedes
Edwin Menendez
Mexico
Reviewed: Thu, Mar 21, 2024
About Europcar:6.0/10
Me entregaron un coche que no tenía un motor potente
Reply by Qeeq: Gracias por compartir sus comentarios sobre QEEQ. Nos disculpamos por cualquier inconveniente que pueda haber experimentado. Sus valiosos comentarios se trasladarán de inmediato a nuestro proveedor para que pueda abordar los problemas y mejorar la calidad de su servicio. Nos aseguraremos de solicitar al proveedor que mantenga los vehículos en perfectas condiciones en todo momento. Apreciamos sus comentarios y anticipamos ansiosamente la oportunidad de servirle nuevamente en el futuro.
Unexpectedly good. The pickup and drop-off processes were very professional. Unfortunately, I didn't get the model I originally reserved and received a Chevrolet Tracker that made rattling noises when starting. Luckily, the car didn't have any issues during the trip.
Everyone, make sure to watch them closely when they process the payment and check if it's a deposit or if they're secretly adding insurance. Overall, very poor service. I won't rent from Europcar again. The store forces you to buy a full tank of fuel, or you’ll get a car with no fuel. Their attitude is like they don't care whether you rent from them or not.
There was only one KIA available. They promised to exchange it as soon as a car was returned, but they didn't. The most frustrating part is the credit card deposit refund. They claimed it was settled when I returned the car, but now I've been charged over 200 yuan! Where's the proof?
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Pésima y última experiencia, no vuelvo con ustedes
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