NEVER WILL RENT WITH FOX

I was under the impression when booking my car that there would not be any extra charges after my initial payment, as I paid for the car in full at time of booking. However, when I arrived they charged an additional amount. I am disgusted by FOX and would not use this company again.

I did not get away from the counter until after 12:30 am. Line was long and slow. Nice people, but the process took WAY TOO long. At the rental I booked in Sacramento later in the week, it tool FAR less time to process things and there was not ADDITIONAL insurance required. I am going to check on the insurance that your company required. I had a BMW 530i that required no additional insurance???

Car wasn't clean in 3rd row at all. Sand was all over. Windshield was needed to be cleaned every day at gas stations cause windshield wiper doesn't work. Dont know if out of cleaner or not, cause no light was on on dash.

The counter service personnel was terrible at explaining the terms of the contract, specifically about the prepaid fuel and insurance. The prepaid fuel was emphasized that the car could be returned with any amount in the tank. The charge was described as a deposit, indicating to me the amount was a hold on the credit card, not a non-refundable amount. When I returned the car with 3/4 tank, it was pointed out the charge of $68.00+ was for a 1/4 tank of fuel. The check-in person reduced the charge to the half tank charge of $28, so better. The insurance was described as liability /damage insurance and was declined. Unfortunately, I managed to lock the key in the trunk. When I called, I was told I did not have roadside assistance as part of the rental as I did not purchase the insurance. The cost of $100.00 to have a tow truck come and assist was a surprise, but paid.

Yes. We were upgraded to an SUV with fairly low mileage; much more roomier than what we had reserved

Was able to book fairly easily