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About FOX RENT A CAR:8.0/10
The car was not great... some parts didn’t work. The trunk was damaged so we had to lift the door to be able to close it after opening. The attendant was not very helpful with answering questions and helping out upon pickup
I did not get away from the counter until after 12:30 am. Line was long and slow. Nice people, but the process took WAY TOO long. At the rental I booked in Sacramento later in the week, it tool FAR less time to process things and there was not ADDITIONAL insurance required. I am going to check on the insurance that your company required. I had a BMW 530i that required no additional insurance???
The counter service personnel was terrible at explaining the terms of the contract, specifically about the prepaid fuel and insurance. The prepaid fuel was emphasized that the car could be returned with any amount in the tank. The charge was described as a deposit, indicating to me the amount was a hold on the credit card, not a non-refundable amount. When I returned the car with 3/4 tank, it was pointed out the charge of $68.00+ was for a 1/4 tank of fuel. The check-in person reduced the charge to the half tank charge of $28, so better.
The insurance was described as liability /damage insurance and was declined. Unfortunately, I managed to lock the key in the trunk. When I called, I was told I did not have roadside assistance as part of the rental as I did not purchase the insurance. The cost of $100.00 to have a tow truck come and assist was a surprise, but paid.
About QEEQ:10.0/10
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