We will not be booking with Noleggiare/Qeeq again. Very poor customer service from start to finish.
M.Richards
Italy
Reviewed: Wed, Apr 24, 2024
About NOLEGGIARE:8.0/10
Over 40 minutes to collect car.
Insurance that was pre-purchased we were told was invalid so had to pay again.
Card machine would not accept 2 x business credit cards for this payment so had to use personal debit card.
We have attempted to get a refund for the initial pre-purchased insurance but have been told on numerous occasions that the booking cannot be found.
Terrible customer service!
Rented cars multiple times in Europe, and this was the most disappointing experience. Avoid renting from this company at all costs! We rented two cars without glass insurance, and during the return process, there was a tiny scratch on the windshield, smaller than a grain of rice. You could hardly notice it, but the inspector spotted it immediately, which felt very suspicious as if they were intentionally looking for it. They ended up charging us 180 Euros. Absolutely do not rent from them—such a scam!
About QEEQ:10.0/10
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We will not be booking with Noleggiare/Qeeq again. Very poor customer service from start to finish.
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