Very satisfied. No hidden charges, no hard selling of insurance, and the staff were very friendly. Vehicle inspection was quick and the credit card pre-authorization was refunded promptly, just one day after returning the car.
“Perfecta si otro conductor no hubiera chocado con el coche aparcado.”
About NOLEGGIARE:10.0/10
No me dieron un coche del segmento contratado (habia pedido un SUV y me dieron un compacto familiar); tampoco reclame otro vehiculo. La atencion en el mostrador fue muy buena. Pese a aportar el seguro del coche que choco con el nuestro cuando estaba aparcado tuve que abonar el coste estimado de la reparacion.
Rented cars multiple times in Europe, and this was the most disappointing experience. Avoid renting from this company at all costs! We rented two cars without glass insurance, and during the return process, there was a tiny scratch on the windshield, smaller than a grain of rice. You could hardly notice it, but the inspector spotted it immediately, which felt very suspicious as if they were intentionally looking for it. They ended up charging us 180 Euros. Absolutely do not rent from them—such a scam!
El coche tenía muchos golpes de chapa y arañazos pero estaban todos apuntados en la hoja de entrega del vehículo. Tenía el aviso de "cambio de aceite motor necesario" en la pantalla y el personal de Goldcar me dijo que no pasaba nada; esto no me gustó, no me da seguridad sobre el mantenimiento que ha llevado el vehículo. Con 88.882 km el coche estaba bastante machacado, la dirección se notaba con alguna holgura... Además la reserva era para un Q2 o categoría similar y me ofrecieron un Ford Puma (el que cogí) o un Fiat.... Son del mismo tamaño pero no es la categoría de Audi.
About QEEQ:10.0/10
Interesante aplicación, en mi próximo alquiler seguramente la vuelva a usar.
Overall car rental went smoothly, and all damages were recorded. However, the tow hook cover fell off and wasn't recorded, so it's important to check the car thoroughly.
This was my first time renting a car abroad, so to be cautious, I chose to pay at the counter. Fortunately, the staff had a good attitude! Picking up the car was smooth overall. However, the waiting time was quite long—regardless of having a reservation, you still need to pick a number onsite and wait in line, which took about an hour before it was my turn. This is why I deducted one point. I was pleasantly surprised to find that the car matched the model I reserved, and it was barely a year old with just 10,000 kilometers on it—lucky me! The driving experience was excellent overall, with ample power and convenient navigation using wireless CarPlay. At the end, I refueled near the airport and returned the car; all I had to do was hand the keys to the staff in the parking garage and sign the confirmation, then I was good to go. Overall, it was a great experience.
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