Booked an SUV, but upon arrival, was told it had broken down the day before, and only a compact sedan was available. We had the option to drive to another location to swap it, but our schedule was already tight. So, we had to take the compact car, which was very cramped for 4 adults, 1 child, and a car seat. The entire trip was uncomfortable. If the car broke down yesterday, why couldn't they arrange another one by then? Very dissatisfied.

pick up process was almost entirely digital which made it much quicker than we expected - less than 10 mins. Staff were very friendly and efficient. Car was practically new, which was nice and meant it was pretty efficient and easy to drive. Best part is that our contract allowed us to drive on gravel, which so few car hire contracts do (eg campervans). Only quibbles i have is with the car design. i just wish the back seats in SUVs would fold down flat instead of at a bit of an angle. Also, got upsell on insurance at counter and again via email (after we clearly said no). The more they push, the more convinced we are it is a bad deal.

The booking platform was fine. Easy to use. no complaints.