Very Smooth

This time renting a car, possibly due to the Christmas season, there were many tourists and renters. We booked the car for 10:30 AM but it was delayed until 11:35 AM. Communication issues meant we had to repeatedly ask and answer questions, but overall the staff were quite patient.

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.

I was dissatisfied with the staff's attitude when picking up the car. They gave me a small car and were very impatient when I requested a change. Just because the middle-aged woman with an Asian face is in the USA, does she think she's American?

Very convenient

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.