The road scenery in Ireland is breathtaking, especially the west coast routes which are highly recom

Anna Jim

Ireland

Reviewed: Wed, Jul 20, 2016

About Hertz: 2.0 /10

We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Hertz DUBLIN AIRPORT

Albert Irving

Ireland

1 days rental

Reviewed: Sat, Aug 24, 2019

“Dublin-Limerick-Galway-Dublin”

About Hertz: 10.0 /10

Very nice and friendly staff

Newman Herbert

Ireland

1 days rental

Reviewed: Sat, Oct 26, 2019

“Wild Atlantic”

About Hertz: 8.0 /10

The car rental company's service was okay, after all, it's a large company.

Monroe Henley

Ireland

1 days rental

Reviewed: Tue, Dec 31, 2019

“Drove around Ireland; the total trip was about 4000 kilometers. Overall, it was quite good. The road”

About Hertz: 6.0 /10

I don't know why the rental price I was given didn't match my reservation and was three times higher. My original reservation was for 240 euros, but they quoted me over 670 euros twice. Finally, their manager came over and identified the problem, and they kept apologizing. They also tried to upsell us during the process. When returning the car, the same thing happened. They gave me a bill for 670 euros. What on earth! Are they crazy? The poor economy doesn't justify this. Passat, Passat.

Edward Francis

Ireland

1 days rental

Reviewed: Tue, Dec 31, 2019

“Completed a Tour Around Ireland, Covering 4000 km, Overall Good; Roads in Northern Ireland are More”

About Hertz: 6.0 /10

For some reason, the rental price I was given was three times higher than what I had booked. I had initially booked for a bit over 240 euros, but they quoted me over 670 euros. After confirming twice, they still insisted there was no issue. It wasn't until their manager intervened that they found the mistake and apologized. They also tried to upsell me to a higher category vehicle. The same issue occurred when returning the car; they gave me a bill for 670 euros. What the hell! Are they out of their minds? Just because the economy is bad doesn't mean they can do this. Passat, Passat.

D.Veron

Ireland

1 days rental

Mini Van | Volkswagen Caddy 2 Seats or similar

Reviewed: Tue, Aug 13, 2019

“Bine lire les conditions de locations (charges, carburant....)”

About Hertz: 9.3 /10

Les échanges ont été un peu compliqués pour comprendre les conditions (barrière de la langue) Le prix (275€) était plus élevé que le prix annoncé (158€): charges, plein d'essence. La voiture devait être rendue avec le réservoir vide, ce qui est assez compliqué. Du coup, on paie du carburant inutile

About QEEQ: 10.0 /10

The road scenery in Ireland is breathtaking, especially the west coast routes which are highly recom

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