The rental costs are not explained clearly, the charges are ambiguous, and they couldn't provide the specific model I requested. The parking lot had no good cars and did not match what I saw on the website.
Very satisfied. No upselling, and the waiting time in line was short. Dollars car rental company offers no upselling, and both pick-up and drop-off were quick.
I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.
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