Initially planned to visit England, Scotland, and Wales, but EASIRENT ruined our Wales trip!

Unfortunately, our car window was shattered by thieves in Manchester. The London customer service of ZUZUCAR suggested driving to the airport branch to exchange the car, which would be faster than waiting for roadside assistance. Due to time constraints, we reported the incident and drove to Easirent’s Manchester airport branch for a car exchange. However, the branch didn’t recognize the full insurance purchased via ZUZUCAR and treated the car as uninsured, refusing to change it. Despite efforts by ZUZUCAR’s London customer service to communicate directly with the branch staff, we were advised to advance the payment for the car exchange. Reluctantly, we agreed. The branch staff considered the vehicle “very expensive with severe damage” and refused to estimate the compensation amount on the spot, insisting on evaluating the costs the next day. Since our plan was to reach Cardiff that day, we were willing to pay whatever it took to continue our journey, but the branch adamantly said no. Despite multiple contacts from ZUZUCAR to the rental company, they suggested accepting the company’s terms, preserving evidence of losses for future claims. Helplessly, we had to interrupt our trip and find an airport hotel to stay overnight. Early next morning at 8:30, we returned to the branch and were told we needed to pay £300. Given that £1250 was already on hold by the company, we asked if the deposit could cover the payment, which was affirmed, but the car exchange process dragged on. Even with ZUZUCAR’s London store assistance, there was no progress. Finally, we were forced to swipe another card for the £300 and got a smaller car by 12 PM the next day. Throughout the ordeal, the Easirent staff showed no empathy, maintained a harsh and rigid attitude, refused to take ZUZUCAR’s calls, and displayed utter indifference and rudeness without considering customer interests. Such terrible service deserves only a bad review!