Excellent overall except for the lady at the counter for which the score is zero

空港ではホリデーシーズン(12/25)だった為スタッフが少なかったのか随分待ちました。 車両は新車同様で車内がクリーンでした

Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.

Great service

Excellent

need faster pick-up service, wait in line for almost a hour

Like: I like when customer service is personable even though there is a long line. They weren't stressed. Very friendly and engaging. That is what I look for as well as the best price on the market! All went smoothly!