The car rental company is excellent.

I picked a Volvo XC60 but got a Hyundai Tucson instead. They insisted it was the same category.

Very good, efficient rental and return process. There is a shuttle bus to and from the airport, which is quite convenient. Booked a Passat automatic, but got an Insignia instead. The car was very new with plenty of interior space, and the trunk could fit three 24-inch suitcases. The built-in English GPS was useful (if you're not confident with English, it's recommended to rent a free GPS from the QEEQ website).

Overall, I feel that Company E is quite large and offers standardized services. I initially booked to pick up the car at the Hyde Park location, but since my accommodation changed to near Tate Modern, after negotiating with Company E, their head office agreed to change the pick-up location to the Waterloo branch. Of course, due to our broken English during communication, there was almost a misunderstanding. The Hyde Park branch thought we wanted to cancel the booking, and we had to ask a friend to help us translate to convey our intention to change the pick-up location. This was all due to our poor English. On August 27th, we went to the store to pick up the car, which was initially confirmed as a Buick GL8, but we were given a luxurious Volkswagen Sharan from 2014, which was in great condition. The pick-up process was very simple, similar to renting a car in China. We first verified the order and documents, signed some forms, and then inspected the car at the parking lot, checking the fuel gauge, odometer, lights, and both the interior and exterior condition. Everything was fine, and we received the car. The entire process took about 20 minutes. During the handover, the pretty female receptionist also reminded us of some important points. After that, it was all good to go!

I was really happy until I received a bill for 150 STG for bumper damage which was not there when I delivered the vehicle. This was highway robbery. The damage was not there at all.