Chiang Mai - PAI

Communication was mostly in English.

Easy to find.

When I arrived at the car rental company's reception, the female staff member had a very bad attitude. She asked me to send the company confirmation email to her. Since I had just arrived in Thailand and couldn't connect to the internet, I explained my situation to her. However, she got angry and told me she wouldn't give me the car. As I had two young children with me and urgently needed the car, I asked her for help to use the computer to print out the email. Shockingly, she swore at me in English, saying 'FUCK YOU'. I didn't argue with her in front of my kids, but I was very disappointed and embarrassed by such unprofessional behavior. I hope I can get an explanation for this incident. Thanks.

The store's workflow is very efficient. After checking the car rental form, they noticed I only had one copy of my driver's license, so they thoughtfully made an extra copy for me and gave back my original for future use. The car exchange was also quick; they simply checked the fuel and confirmed the return. They even reminded me that 5000 THB would be refunded to my credit card in two weeks. Most importantly, they upgraded my reserved car to a higher category, which was much more comfortable than an A-class car.

The car was delivered to the hotel for free, and the pickup inspection was thorough. Returning the car was very convenient.