The chain store is very professional.

Very convenient inside the airport

The pickup location was at the domestic arrivals section, which made it really difficult for us to find. The taxi driver called them, but we had no idea how they communicated. He eventually dropped us off at a shopping mall near the airport and left us there. We had to find our way to the rental office by ourselves. However, the rental and return process was smooth.

When I arrived at the car rental company's reception, the female staff member had a very bad attitude. She asked me to send the company confirmation email to her. Since I had just arrived in Thailand and couldn't connect to the internet, I explained my situation to her. However, she got angry and told me she wouldn't give me the car. As I had two young children with me and urgently needed the car, I asked her for help to use the computer to print out the email. Shockingly, she swore at me in English, saying 'FUCK YOU'. I didn't argue with her in front of my kids, but I was very disappointed and embarrassed by such unprofessional behavior. I hope I can get an explanation for this incident. Thanks.

No Chinese service. An unused spare tire was found to be flat when returning the car. The same person who handled the pickup directly opened the trunk and took out the tire. We had no choice but to pay extra. Strongly suspect the tire had a slow leak which couldn't be detected during pickup.