Had to wait 10 to 15 minutes for pick up of shuttle bus and depot about 10 mins from airport and difficult to fined when returning car
We were charged another 35 euros as they said we were late but when booking the car rental we stated pick up time 8.00pm and we were there at 7.50pm and suttle bus didn't arrive till 8.05pm also told if we used the toll bridge by mistake we would be charged another 35 euros other car rental companies would just charge us the toll bridge charges so we will not be hiring from Surprice again
I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards
“I would pay the difference and pick up from the airport. To much risk with the poor transfer. Never”
About SURPRICE RENT A CAR:4.7/10
I booked a Mercedes and got a Peugeot
On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes.
Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see
My score is less than yours will never use again
Diffcultés de récupération du véhicule. Aucune aide de personnel. Problème administratif . Solution trouver au bout de 2h.
Personnel non chaland . Pas agréable . un regret d’avoir choisi surprice rent a car.
Difficultés de communication avec le personnel faisant mine de ne pas comprendre.
The shuttle came right as we were getting to the pick up location and it was a short drive and easy check in process. We added a day last minute and then didn’t need it but still had to pay (understandable but wish they would have made that clear when we added on). Return was quick and easy as well.
About QEEQ:10.0/10
Really affordable online reservation system, a third of what it would’ve cost otherwise.
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