An employee was waiting with a sign, which was great. The handover was smooth, and the car was very new with only 5000km on it.

It's acceptable.

We rented a car from Kota Kinabalu to Semporna, but the car broke down on the way. There was no power when stepping on the gas pedal. We called the rental company to report it, and they initially said to keep driving to Semporna and they would replace the car there. Since we were staying on Mabul Island for 4 nights, we parked the car in Semporna. When we came back from our holiday, they neither replaced the car nor fixed it. We had to drive uphill at 30 km/h, which was extremely frustrating. One cylinder wasn't working, so we had to start and stop all the way to Kota Kinabalu. Finally, the rental company refunded us for 2 days of rental.

Quick pickup, simple procedures

I didn't go to the store because I chose airport pickup and drop-off, which is available 24 hours. This was very convenient for our red-eye flight.