An employee was waiting with a sign, which was great. The handover was smooth, and the car was very new with only 5000km on it.

It's acceptable.

Firstly, the car was quite old, with over 100,000 km on it. The steering wheel was very heavy, even heavier than the old Jeep I used for driving lessons. Additionally, they did not inform us about parking guidelines in Kota Kinabalu. We got fined RM30 for not displaying a parking card in a legitimate parking space. I parked for one day, and the rental company charged me RM30, but they could potentially park for free for the remaining 29 days. Is that how it works? Dissatisfied!

The pick-up and drop-off process is very quick, the vehicle is in good condition, and the staff are friendly.

I didn't go to the store because I chose airport pickup and drop-off, which is available 24 hours. This was very convenient for our red-eye flight.