The waiting time wasn't long, but a Thrifty employee added an unknown insurance to my rental without my consent, costing over $30 for three days. They also tried to sell us a full tank of gas. When we refused, saying we wouldn't need that much fuel, they lied, claiming we'd need a full tank to visit Haleakala National Park. In reality, our three-day trip, including the Road to Hana and Haleakala National Park, only used half a tank. This kind of irresponsible sales tactic is infuriating. The car itself was good, both in terms of performance and condition, which I was satisfied with.
Flexible service attitude, offering reasonable suggestions based on customer needs. Despite the late pick-up time, the service was still good and questions were answered patiently. There is no insistence on a full tank when returning the car. They refuel for you at no extra charge, which is a rare service feature.
The order required a red or blue car, but when we arrived at the store, they had orange and blue cars in stock. They gave us a white car without any explanation. When we exchanged the car, there was no mention of any compensation, and they directly charged my credit card $100!
Very unprofessional company, will never rent from them again!
I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.
About QEEQ:9.0/10
I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.
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