Bad service

The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.

Booking was easy

The rep Rashad was excellent it was obvious that they are under staff and they need two reps. at all times he was apologetic and did his to keep customers calm

More customer service rep Rashad was there alone and had to get rentals and service customers ...He worked alone most of the time....That us too much for one person and it creates tension

This was the second time using this rental company and the last. The check out is ridiculous long, no where near the offset of the price. The car wasn't clean. Really bad.

Staff did nothing to address the issues with car. And they uphold me when I insisted I did not need something (I 95 toll and there is no toll on I 95

Like: Best price on a midsize suv....staff at pick up were attentive and friendly!
Dislike: Car wasn't cleaned before pick up. Interior was filthy.