When I refused to purchase the insurance, she looked unhappy and didn't want to communicate.

The process was easy and no deposit was required, unlike the E company which charges 100 AUD. The service attitude was very good. I originally booked to return the car at Hobbiton Airport, but when I asked if I could change it to Launceston, they said yes without hesitation and didn't charge any extra fees. Excellent service.

I took the documents provided by the car rental and got the keys at the counter very quickly. The car was a brand new Nissan SUV. We had a smooth seven-day road trip. As long as you refuel the car, the drop-off process took less than five minutes.

There was a bit of a wait when renting the car, probably waiting for someone to return their car so it can be rented to us. Returning the car was very quick. Overall pretty good.

The staff were super nice and very patient. When picking up the car, they upgraded me from an X-Trail to a Pathfinder. The car was very new. When returning the car, it only took 5 seconds for them to glance at it and ask if the tank was full. They didn't inspect it thoroughly at all.