Salt Lake City, Yellowstone, Antelope Canyon, Las Vegas, Yosemite, San Francisco, Los Angeles

Acceptable

The waiting time was quite long, there were several customers ahead of me, and it seemed like they were waiting for confirmation. It took about 40 minutes in total.

more than 2 hours to collect the car. the car had been used by a smoker and we could not drive with the windows closed

Encantada con el servicio!

They charged me a higher rate than I agreed to through easyrentcars. When I showed them my prenegotiated rate, they said they would only match it if I could show them a daily rate in my confirmation, which it did not have. It only had a total rate. When I got the car, I noticed that they had not cleaned out snacks left by the previous renters. Finally, after driving off the lot, I noticed damage to the underside of the passenger rear view mirror, which was covered with electrical tape, which blended in well with the car’s black paint. I told Thrifty about this damage, but they wouldn’t tell me if it was pre-existing damage they knew about, or if I needed to do anything to document it. Now I’m worried they will try to charge me for it.

Your service worked great, except for Thrifty changing their price on me at the counter.