Excellent

They first gave us a Nissan with over 30,000 kilometers and stains on both front seats. We asked for a change at the counter and were given a car slightly larger than a Mini Cooper. They insisted it was the same class. I explained that we couldn't fit three people and three pieces of luggage, but the counter staff said the SUVs I booked were usually for two people, implying we needed an extended version for more than two. The lot had many SUVs the same size as the Nissan, but the counter said they were all booked and only these two cars were available. We ended up taking the stained car. The price is high, but we chose this company for the Chinese roadside assistance, hoping we never need to use it.

Overall good experience. Picking up and returning the car was very convenient, just as expected from a big international company.

Car was great. Hertz also facilitated a late pickup and 1day rental extension due to my flight delay. (i arrived in DC over a day late due to a weather diversion). the did this with no charge.

Happy with your website. I was able to check it easily and cancel and rebook a few times as my plans changed

Excellence service. Really good staff

So easy