Self-service rental machine and staff assistance.

The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!

Muy buen coche y rápido el proceso

Fácil de rentar

Hassle free car rental, thanks :)

Hassle free car rental, thanks :)

It is the first time in a very,very long period of renting cars that the whole process took around 10 minutes >that was excellent .I very much appreciated the fact that they didn't take up my time "haggling" about the extra insurance I should take .The whole process was very efficient and the counter was practically empty. I still would like to make a case to install seats and that customers draw a number and wait for them to be called to the counter ( like the banks) .After a normally LONG flight for me it is so important to be able to sit instead of standing in line all the time !!!! You can even read a magazine /book then !!

The booking process was pretty efficient I was amazed though that I could NOT change my rental period because my airline changed it's schedule .I had to CANCEL my reservation and make a TOTALLY new one I do NOT consider that very efficient and almost all other websites have that option Please explain this policy to me if you can !!!