No need to queue

Staff were enthusiastic but none could speak Chinese.

Tuve dificultades para la recepcion del vehiculo en miami - el personal del alamo no aceptaba mi reserva por QEEQ, despues de un tiempo de explicacion con ellos se logro el preceso de la reserva, el Personal de ALAMO me exigio no volver a reservar por QEEQ, porque el la proxima oportunidad no me aceptarian la reserva. Esta es una recomendacion para los viajero a miami que reservan por alamo.

Tuve dificultades para la recepcion del vehiculo en miami - el personal del alamo no aceptaba mi reserva por QEEQ, despues de un tiempo de explicacion con ellos se logro el proceso de la reserva, el Personal de ALAMO me exigio no volver a reservar por QEEQ, porque el la proxima oportunidad no me aceptarian la reserva. Esta es una recomendacion para los viajero a miami que reservan por alamo.

It is the first time in a very,very long period of renting cars that the whole process took around 10 minutes >that was excellent .I very much appreciated the fact that they didn't take up my time "haggling" about the extra insurance I should take .The whole process was very efficient and the counter was practically empty. I still would like to make a case to install seats and that customers draw a number and wait for them to be called to the counter ( like the banks) .After a normally LONG flight for me it is so important to be able to sit instead of standing in line all the time !!!! You can even read a magazine /book then !!

The booking process was pretty efficient I was amazed though that I could NOT change my rental period because my airline changed it's schedule .I had to CANCEL my reservation and make a TOTALLY new one I do NOT consider that very efficient and almost all other websites have that option Please explain this policy to me if you can !!!

They didn’t put Sun Pass on their car. I think it’s more expensive and hard for the tourist.