Didn't get the same type of car as booked, had to pay extra for a different model. Also, the car only had basic insurance; they didn't accept the full insurance bought from the rental website.

Returning the car was easy. All rental cars are returned to parking lot 4, and it's quite a sight with everyone lining up like herded cattle.

When I arrived, they told me my car model was unavailable. They offered me either a huge 7-seater MVP or an upgrade to a Ford SUV. They said it would only cost 10 euros more per day. Later, I found out that renting it for 7 days was 1,000 RMB more expensive, probably because they didn't tell me about the additional high taxes.

Super bad staff attitude and helpless.

Cant think of anything to do better, service, car, guide to pick up place etc. was all very easy. The only thing I had trouble understanding was the insurance, as I had already booked a part insurance with easyrent, did not know if I doubled up when I took out full cover insurance with Hertz.

Easy to book, all went well.