Car exceeded expectations (VW Atlas vs Nissan Pathfinder expetected). Counter was extremely slow to pick up, however.

I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.

The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.

Fantastic service...will definitely use this company again

The only complaint is that i have not received my deposit back in my bank.

Forced into buying insurance I did not need. After a long international flight could not bear to argue any more.