We had to wait 3 hours in the line at the airport. Chaos, people almost fighting at the desk. Wanted to charge extra insurance. Did not get the car we wanted.
Over the internet we make a reservation (completed): car Fiat 500 = 30€.
When we came ob the airport we get Peugeot 108 and have to pay 85 more €. So for fu*king Peugeot 108, 2 days, we have to pay 115€.
I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).
About QEEQ:10.0/10
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