This company is terrible; it's a scam. We don't speak English well, so my child couldn't pick up the car in person. To avoid trouble, I specifically placed the order on this Chinese platform. When picking up the car, my child communicated details with the Avis staff over the phone, clearly stating that we already had an existing order and did not need to add extra charges. After hanging up, the staff, who was an African American, maliciously added a $169 fuel service fee to the contract without our knowledge. After we complained, the rental company told us it was for a full tank service where you don't have to return the car with a full tank, which we did not need. Moreover, the fuel tank was only one-third full when we picked up the car, which rendered this service fee meaningless. I took photos as proof. Two days after returning the car, I saw a charge of $169.33 on my credit card. When I inquired, I found out that this fee had indeed been added to our contract, and it couldn't be changed. After complaining to the rental platform, they alternately replied that we had added a road service fee or that we would be charged an extra day's rental for picking up the car half an hour early – complete nonsense. They colluded with the car rental company to deceive us and showed no interest in protecting customer rights or seeking justice. They kept shifting responsibility and joined forces with the car rental company. This is a real experience: I paid $217 to the rental platform, then got scammed out of $169 by the car rental company. The rental platform claimed no responsibility and said they could only communicate with the car rental company on my behalf, which I supposedly agreed to. When I asked for proof of their communication, they had none. This platform is a joint scam operation; who would dare use it next time?

There was only one employee at the counter who prioritized members, so I had to wait for an hour. I booked a RAV4 but got a Ford Edge instead. Despite having already paid through the platform, the store charged me again. It's been over a month and the platform still claims they are negotiating a refund. I don't understand why!

Sometimes there's a queue, sometimes there isn't, depending on the location.

The staff's service was excellent—detailed, patient, and very friendly. The vehicle was also in great condition.

Prices were very high than initial reservation (Up to 200 usd more)

Prices showed where very lower than the real price